LLM Engineer - Conversational AI | TELUS Digital
Build next-gen chatbot experiences using cutting-edge language models for global customer solutions.

Company: TELUS International
Role Type: Full-time | NLP Engineering

About TELUS Digital

As the innovation arm of Canada's telecom leader, we combine agile thinking with caring culture to transform customer experiences for Fortune 500 clients worldwide.

Your Impact

As an LLM Engineer, you'll develop and fine-tune language models that power intuitive chatbot interactions, serving millions of users across finance, telecom, and consumer electronics sectors.

Key Responsibilities

• LLM Integration:
  • Implement Azure OpenAI/Cohere models in production systems
  • Design conversational flows for seamless UX
• Model Optimization:
  • Fine-tune transformers (BERT, GPT) for domain-specific tasks
  • Evaluate performance using LangChain/Hugging Face tools
• Cloud Deployment:
  • Leverage GCP DocumentAI/AWS IDP for document processing
  • Containerize models for scalable deployment

What You Bring

Core Requirements

• Technical Skills:
  • 2+ years with LLMs (GPT, transformers)
  • Python/NodeJS + NLP frameworks (SpaCy, PyTorch)
  • Chatbot platform experience (Dialogflow, Rasa)
• Education:
  • BS in CS/Engineering/Linguistics

Nice-to-Have

• Multilingual NLP experience
• Contact center tech knowledge

Why TELUS?

• Global Scale: Impact Fortune 500 customer experiences
• Innovation: Work with latest LLM technologies
• Culture: Caring, agile environment with growth opportunities

Hiring Process

1. Resume Review
2. Technical Screen (LLM case study)
3. Team Interview (Conversational AI focus)
4. Offer

"Building inclusive AI for global customers."
TELUS is an equal opportunity employer valuing diversity in tech.